A black and white illustration of a pelican flying with a graduation hat on.

Welcome to HelpDocs Learn

Your one-stop shop for all things self-serve. Learn how to build, scale, and manage your Knowledge Base so you can reduce your support and empower your customers.

Latest

Enhancing Connections Between Your Support Tickets and Knowledge Base

Resource

Enhancing Connections Between Your Support Tickets and Knowledge Base

Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.

https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/
🌟 Exclusive for Customers

Resources

Enhancing Connections Between Your Support Tickets and Knowledge Base
🌸 NEW

Resource

Enhancing Connections Between Your Support Tickets and Knowledge Base

Aviation is built on connections—and your support tickets should be too. Loop in your task management and Knowledge Base software to create a truly connect support experience.

https://blog.helpdocs.io/enhancing-connections-between-your-support-tickets-and-knowledge-base/
🌟 Exclusive for Customers
A Guide to Omnichannel Support for Self-Serve Success
🌸 NEW

Resource

A Guide to Omnichannel Support for Self-Serve Success

Stay ahead with a robust omnichannel support platform. Discover practical steps to integrate your Knowledge Base and ensure seamless customer interactions to maintain stellar support.

https://blog.helpdocs.io/a-guide-to-omnichannel-support-for-self-serve-success/
🌟 Exclusive for Customers
Calming the Noise of Support Tools
🌸 NEW

Resource

Calming the Noise of Support Tools

Chasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.

https://blog.helpdocs.io/calming-the-noise-of-support-tools/
🌟 Exclusive for Customers
Privacy Matters: How to Craft a Secure and Ethical Knowledge Base
🌸 NEW

Resource

Privacy Matters: How to Craft a Secure and Ethical Knowledge Base

Privacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.

https://blog.helpdocs.io/privacy-and-security-knowledge-base/
🌟 Exclusive for Customers
Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters
🌸 NEW

Resource

Our Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics Filters

Analytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.

https://blog.helpdocs.io/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters/
🌟 Exclusive for Customers
Our Top Tips for Creating Reusable Clips for Your Knowledge Base
🌸 NEW

Resource

Our Top Tips for Creating Reusable Clips for Your Knowledge Base

Discover how to keep your content Clips updated and engaging! Explore tips and examples that enhance team collaboration and streamline workflows. Your resources deserve it!

https://blog.helpdocs.io/top-tips-for-clips/
🌟 Exclusive for Customers
Embracing Fluid Self-Service in Customer Support
🌸 NEW

Resource

Embracing Fluid Self-Service in Customer Support

Nowadays, reaching out for troubleshooting can feel like a lonely endeavour. In this blog post, we discuss how to intertwine self-serve support with one-on-one human support.

https://blog.helpdocs.io/embracing-fluid-self-service-in-customer-support/
🌟 Exclusive for Customers
Why SaaS Companies Should Invest in a Knowledge Base
🌸 NEW

Resource

Why SaaS Companies Should Invest in a Knowledge Base

SaaS companies need to have a great support stack to keep customers happy. Here's how a Knowledge Base fits in and why you should keep an eye on it.

https://blog.helpdocs.io/invest-in-saas-knowledge-base/
🌟 Exclusive for Customers
How to Segment Your Knowledge Base for Different Audiences
🌸 NEW

Resource

How to Segment Your Knowledge Base for Different Audiences

Want to unlock extra functionality for your Knowledge Base? Use segmenting to show different content to different people. Here's how.

https://blog.helpdocs.io/how-to-segment-your-knowledge-base-for-different-audiences/
🌟 Exclusive for Customers
Should You Include Videos Inside Your Knowledge Base Articles?
🌸 NEW

Resource

Should You Include Videos Inside Your Knowledge Base Articles?

Videos take time and money to create, so are they worth the investment inside of your Knowledge Base articles?

https://blog.helpdocs.io/knowledge-base-articles-with-video/
🌟 Exclusive for Customers
The Product Manager's Guide to Utilizing Your Knowledge Base
🌸 NEW

Resource

The Product Manager's Guide to Utilizing Your Knowledge Base

Boost your product management skill set by utilizing your Knowledge Base and understand how your users, engineering team, and support team utilize your company's knowledge base.

https://blog.helpdocs.io/the-product-managers-guide-to-utilizing-your-knowledge-base/
🌟 Exclusive for Customers
The Concept of Minimalism for Your Knowledge Management Strategy
🌸 NEW

Resource

The Concept of Minimalism for Your Knowledge Management Strategy

Minimalism is usually associated with travel or design. Why not Knowledge Bases? Here's how to implement minimalism and increase UX, Knowledge Management, and foster a better culture.

https://blog.helpdocs.io/minimalism-knowledge-management-strategy/
🌟 Exclusive for Customers
Does AI Actually Produce Better Knowledge Base Articles?
🌸 NEW

Resource

Does AI Actually Produce Better Knowledge Base Articles?

Get insights on how AI can enhance your Knowledge Base articles by automating mundane tasks and sparking creativity. Discover the benefits of human and AI collaboration in content creation.

https://blog.helpdocs.io/ai-knowledge-base-articles/
🌟 Exclusive for Customers
Knowledge Bases in Incident Communication: A Guide for Support Teams
🌸 NEW

Resource

Knowledge Bases in Incident Communication: A Guide for Support Teams

Downtime happens. What you do when it does is what counts. In this post, we'll explore how your Knowledge Base can help smooth the stressful experience for both teammates and customers.

https://blog.helpdocs.io/knowledge-bases-in-incident-communication-a-guide-for-support-teams/
🌟 Exclusive for Customers
How to Build Documentation into Your Employee Onboarding Flow
🌸 NEW

Resource

How to Build Documentation into Your Employee Onboarding Flow

Learn how to give your new hires the best experience by giving them the employee onboarding documentation they deserve.

https://blog.helpdocs.io/employee-onboarding-documentation/
🌟 Exclusive for Customers
Creating a Knowledge Management Strategy for Your Remote Team
🌸 NEW

Resource

Creating a Knowledge Management Strategy for Your Remote Team

If you're a distributed team, knowledge is essential. But how you do make sure it's being used and updated? Here's our top tips.

https://blog.helpdocs.io/creating-a-knowledge-management-strategy-for-your-remote-team/
🌟 Exclusive for Customers
A Practical Guide to Designing Your Knowledge Base Template
🌸 NEW

Resource

A Practical Guide to Designing Your Knowledge Base Template

Want to give your Knowledge Base template a refresh but not sure how to go about it? In this guide, we give you some practical tips to make your help content sparkle.

https://blog.helpdocs.io/a-practical-guide-to-designing-your-knowledge-base-template/
🌟 Exclusive for Customers
Decoding the Role of a Modern Technical Writer
🌸 NEW

Resource

Decoding the Role of a Modern Technical Writer

Technical writing is more than writing manuals and help documentation. But things have changed with new-age teams and AI.

https://blog.helpdocs.io/decoding-the-role-of-a-modern-technical-writer/
🌟 Exclusive for Customers
Shedding Light on Dark Mode for Your Knowledge Base
🌸 NEW

Resource

Shedding Light on Dark Mode for Your Knowledge Base

Explore the perks of Dark Mode for your Knowledge Base–from reducing eye strain to saving battery life, discover why this UI trend is more than just a cool feature.

https://blog.helpdocs.io/dark-mode-design-knowledge-base/
🌟 Exclusive for Customers
Should You Include Best Practices in Your Knowledge Base?
🌸 NEW

Resource

Should You Include Best Practices in Your Knowledge Base?

Learn about the advantages and disadvantages of incorporating best practices in your help documentation. Discover how you can guide your users to reach their 'aha' moment.

https://blog.helpdocs.io/should-you-include-best-practices-in-your-knowledge-base/
🌟 Exclusive for Customers

Playback

On-demand videos you can watch anytime to become an expert at HelpDocs.

The HelpDocs Guide to User Research (for your Knowledge Base) ✨
🌸 NEW

Playback

The HelpDocs Guide to User Research (for your Knowledge Base) ✨

What's involved in user research for your Knowledge Base? Here's our quick video overview #BookmarkedBites

https://vimeo.com/manage/videos/943258437
🌟 Exclusive for Customers
Machine vs. Manual Translations
🌸 NEW

Playback

Machine vs. Manual Translations

Discover the pros and cons of both machine and manual translations for your Knowledge Base. Is it better to invest in accurate translations or publish quickly?

🌟 Exclusive for Customers
Knowledge Base Basics
🌸 NEW

Playback

Knowledge Base Basics

By the end of this course, you're going to have a good idea of what a Knowledge Base is. You'll learn how to choose the right Knowledge Base for you and how to provide an awesome customer experience 🚀

https://courses.helpdocs.io/category/63fx04gaf4-knowledge-base-basics
🌟 Exclusive for Customers
HelpDocs Fundamentals
🌸 NEW

Playback

HelpDocs Fundamentals

Get a detailed on-demand overview of what HelpDocs is, how it works, and how to get the most out of the platform in our Fundamentals playlist.

🌟 Exclusive for Customers
Getting Started with Customization
🌸 NEW

Playback

Getting Started with Customization

In this intermediate course, you'll learn some simple ways to customize a HelpDocs template and make it suit your brand. We cover everything from basic CSS tweaks through to switching out template sections.

https://courses.helpdocs.io/category/je3wmerix6-customization
🌟 Exclusive for Customers

Scheduled

Join us for special scheduled events where we'll run through topics with our team and sometimes special guests.