Write it once in your HelpDocs knowledge base. Your customers, team, and AI all read the same answer.
No credit card required
Real teams, real knowledge bases. Click a logo to see theirs.
Customer
Gemma, a hostOn your help centerAdd your property, customize the guidebook with local tips, preview it, then publish so guests can open it in the app.
How to Create Your First GuidebookLighthouse widget
Getting Started /How to Create Your First Guidebook
If you're a host looking to create a profile on Hosterful you can create a beautiful Guidebook in a few steps:
Powered by HelpDocs
Your team
#support/hd search how to set up a guidebook
Your HelpDocs knowledge base
Connected across your entire stack
Your AI support agent
Your AI voice agent
Your AI assistant
Any AI assistant or agent
Read as clean MarkdownBetaKnowledge bases our customers run, across every kind of business.
See all Showcases
The same question can come back with three different answers depending on where you ask, whether that's Slack, your support bot or your code editor. HelpDocs puts your team in one shared workspace to settle on the right answer, then delivers it wherever you need it.
Fin, Ada and Zendesk AI agents answer from the reviewed articles your team maintains, so when the bot hands off to a person, both of them say the same thing.
See support integrationsDraft your internal documentation a single time, get it reviewed before anything publishes, and set exactly who can read each one. If a policy shifts, you edit one article. That's the entire change.
See how permissions workPoint Claude or ChatGPT at the HelpDocs MCP server. They'll search through your docs, read them and update them, so nobody has to paste answers into a prompt.
Set up the MCP server
HelpDocs AI slots in beside your team rather than taking over for them. Give it your messy notes and it'll spin up a first draft, rebuild a section when you ask, fill in the metadata, and review it like your personal senior editor. Your writers can then focus on the details only they know.
Explore HelpDocs AISee what customers search for and can't find, which articles carry the support load, what's going stale, and how AI tools use your docs. Then fix what matters most, first.
Explore OptimizeAI agents and assistants now read your help center alongside your customers, and they answer from whatever they can parse. HelpDocs hands them the clean copy, so the answer they give is the one you wrote.
# support
> HelpDocs is a hosted Knowledge Base platform…
## Getting Started
- [Quickstart Guide](…/dtci6u65tu-quickstart-guide.md)
- [The HelpDocs Trial](…/1FWuw8yJiP-the-help-docs-trial.md)
- [Import from a CSV](…/5p5b55ggim-import-from-a-csv.md)
…---
title: "The HelpDocs Trial"
category: "Getting Started"
updated_at: "2026-08-01T11:53:37Z"
---
# The HelpDocs Trial
New to HelpDocs? You get a full 14 days to test drive
the platform and see if we're the right fit for your team.
…One switch publishes a map of your help center in the format AI tools look for: every article, its link and its summary.
Add .md to any article URL, or ask for text/markdown, and get the article with its title, category and last update up top. No menus, scripts or banners to wade through.
Claude, ChatGPT, Cursor and other MCP clients can search your docs, read articles and draft new ones for your team to review.
AI References shows which assistants visit, which articles they lean on, and how many visits were real customer questions.
No sales call, no lead times. Use it on day one without a hefty pipeline, heavy user manual, or hidden pricing.
“We very rarely touch this system as it does just work.”
Adam T., KrystalIdentity
Sign people in with the tools they already use, and let who they are decide what they can see.
Embedded SSO with JWT
Log your own users into private docs, with no second login.
Logged-in-only access
Nothing is public until you say so.
Default roles and email domains
New teammates land with the right permissions, from approved domains only.
Scale
Launch days and front-page moments are on us. We handle the traffic and the surges, and you get the tools to run a knowledge base of any size.
Thousands of readers, no per-reader fees
Public readers are unlimited on every plan. You pay for the editors who write.
Move, retag, translate or update dozens of articles at once.
Machine translation turns a whole selection of articles into another language in seconds.
Every article is cached, and our latest work made pages load up to 85% faster.
Security
Your customers trust you with their questions. We build security into HelpDocs from the start, so you can trust us with their data.
GDPR ready, so customer data is handled with care.
Content is secure in transit and at rest, with SSL on every plan.
SOC 2 and ISO 27001 in progress
Formalizing the security controls we already run every day.
More than a help widget. Lighthouse 2 puts your help articles, answers, contact form and any links you choose, like your status page, behind one launcher in your product, so people find what they need without leaving it.
Lighthouse is included on Sprout, Bloom and Harvest.
Contact appears once a reader has searched.
Five ways to put it in your product
Loading the live demo…
mode: "widget" A launcher in the corner that opens help over your app.mode: "embedded" Your whole help center, embedded in any page of your product.mode: "attached" Help pinned to the exact field or button people get stuck on.mode: "search-bar" A search box anywhere in your UI, with answers as you type.mode: "headless" Your own interface, with Lighthouse doing the searching.
We don't show the contact form until your readers have tried searching or reading enough. Choose a soft, moderate or aggressive setting.
Readers get answers pulled from your docs, and each one carries numbered citations so they can trace any line back to the article it came from.
The widget now weighs about 79 KB gzipped, down from the previous ~180 KB. If you only need the standalone search bar, that one's 19 KB.
The widget checks the reader's browser to match their language, and you can translate every label inside it.
Drop a help center link anywhere on your own pages and Lighthouse opens right there, so readers stay inside your app the whole time.
If the page already runs Intercom, Front Chat, Gorgias or GoSquared, Contact hands off to that chat tool rather than showing its own form.
Put any link on the home screen, like your status page, changelog or booking page, so one launcher covers more than help.
If you're already using Lighthouse, your existing embed settings transfer as-is, so the switch is a minor tweak.
Create, organize, translate, and connect your docs without the admin sprawl of a support suite.
No credit card required.
