We're crafting knowledge base software for teams who care about their customers.
Customer support tools shouldn't make you groan. But most knowledge bases feel like they were designed by committee. Overly complex or frustratingly limited. We wanted something better. Something you'd actually enjoy building with, and your customers would actually want to read. So we built it ourselves.
‍
What started as a tool for our own needs has grown into a platform that serves millions of pages every month. We don't think of HelpDocs as just another knowledge base. We think of it as the knowledge base you'd build if you had the time. Polished, powerful, and actually pleasant to use.
‍
Today, teams around the globe—from ambitious startups to Fortune 500 companies—use HelpDocs for their customer documentation. They choose us because we're focused on making one thing exceptionally well, rather than a hundred things poorly.
HelpDocs is proudly bootstrapped and fully remote. Our team is small by design, which means we move fast, ship thoughtfully, and don't waste time in meetings about meetings. We're all makers who care deeply about craft and pay attention to the details that larger companies overlook.
‍
Being small means every voice matters, every decision counts, and we can change direction in hours, not quarters. It means we actually use our own product every day and feel the pain when something isn't quite right.
‍
Both founders are non-binary, and we've built a workplace where people can show up as their whole selves.
