Independent knowledge base software, built for the long run.
We're crafting knowledge base software for teams who care about their customers.
Over a decade of dependable documentation.
HelpDocs has served billions of views across knowledge bases around the world, with 99.99%+ uptime. We stay focused on the unglamorous work that makes documentation dependable: fast pages, reliable search, stable hosting, and tools teams can trust every day.
Why we built HelpDocs.
Customer support tools shouldn't make you groan. But most knowledge bases feel like they were designed by committee. Overly complex or frustratingly limited. We wanted something better. Something you'd actually enjoy building with, and your customers would actually want to read. So we built it ourselves.
What started as a tool for our own needs has grown into a platform that serves millions of pages every month. We don't think of HelpDocs as just another knowledge base. We think of it as the knowledge base you'd build if you had the time. Polished, powerful, and actually pleasant to use.
Today, teams around the globe, from ambitious startups to Fortune 500 companies, use HelpDocs for their customer documentation. They choose us because we're focused on making one thing exceptionally well, rather than a hundred things poorly.
A decade in the making.
From a garden shed to knowledge bases trusted around the world. Drag the timeline, or tap a year, to trace how we got here.
The origin story
A knowledge base worth using, built from scratch.
Our founders needed a knowledge base for their content startup and couldn't find one good enough to use. So they built it themselves, from a garden shed, and HelpDocs was born.
What we believe in.
Being yourself
When you come to work you should be able to bring your whole self and be proud of it. Both founders are non-binary, so we're serious about it.
Clear feedback
Being clear with your feedback is easier than fluffing it up and missing the point. Clear, honest feedback means we build stronger products and better relationships.
Enjoying downtime
We expect good quality work from our team. When you're not working we expect you to take restful time off, rather than working extra hours or stressing about the next workday.
How HelpDocs is provided.
HelpDocs directly provides computer software licensing services to its customers. As part of our service offering, HelpDocs grants, manages, and administers licenses to access and use the HelpDocs software under defined legal and contractual terms. This includes the legal administration of software licenses governing authorization, permitted use, user access, and feature availability for customer organizations and their teams.
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