Scale your company, not your support queue.
Reduce support tickets, boost customer satisfaction, and keep your team focused on growth—with a Knowledge Base that does the heavy lifting.
Brand and customize
Make your Knowledge Base feel like home. Tweak colors and templates—or go full custom with CSS, JavaScript, and HTML templates.
Create and publish
Writing docs should be fun. Use our sleek editor, create drafts using AI, and publish in seconds. Smart search makes answers easy to find.
Scale and optimize
Know what customers need before they ask. Track searches, collect feedback, and tweak articles to create a refined experience.
Connect and integrate
Hook up Intercom, Slack, Front, and more. Automate workflows, keep support in sync, and make life easier—all without the messy setup.
25%
"We tried other software providers. However things like user usability, integrations, customization options and language (as our clients are mostly Dutch) didn’t match our needs in these solutions. After that we were happy that we found HelpDocs, as this software covered 100% of our needs!"
A Knowledge Base that feels like part of your brand.
Your self-serve support should match your brand's look and feel. Tweak colors, fonts, layouts, and even the smallest UI elements to make it truly yours.
HTML Blocks inside articles
Create a custom experience inside your articles with our unique HTML Blocks. Write code like you usually would, and it'll render out.
Hand-crafted templates
Our team creates templates from scratch, built on the latest best practices so your docs look and work great out-the-box.
Build in stealth mode
Not ready for your amazing design to be shown? Use our .dev feature to make sure that doesn't happen. Promote it live anytime.
Built-in cookie consent
Compliance is a big thing, and when you're tracking users you'll need to display a cookie banner. We've got one waiting for you.
The power behind customization
HelpDocs provides the tools—our customers bring the creativity. Explore the most stunning, innovative Knowledge Bases designed with our platform.
Explore Showcase
Article creation technical writers love.
Writing help articles should be as easy as reading them. Our editor lets you drag, drop, format, and reuse content—so you spend less time writing and more time relaxing.
"Since using HelpDocs, our customer success team has managed to demonstrably reduce the number of calls, that just require some basic support. So it is a huge relief for our support team."
Know what customers need—before they ask.
See what customers search for, track engagement, and refine your docs. With powerful analytics and feedback tools, your knowledge base keeps getting smarter.
Take your help content to new heights
Streamline your publishing workflow by using HelpDocs AI. Create and generate in seconds, significantly cutting down the time it takes to create new help content.
Learn more →Create a table that includes ways to make a booking, with a description for each.
Include a tip callout with a best practice for ordering food.
Create an ordered list with step-by-step instructions for the following.
Integrate into your workflow
From team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.
Supercharge your docs with the Grow plan.
Create a powerful Knowledge Base experience by subscribing to the Grow plan.
Segment your content with our Permissioning feature and show different content to different people so that they have a unified experience in one place.
Create a seamless login experience with a choice of SSO providers so that you audience can start editing and creating in a few seconds.
Learn about self-serve help.
With our constant flow of resources from our Bookmarked blog, you'll be an expert in Knowledge Bases and Customer Support in no time.
Ready to add us to your support stack?
Provide your customers a blooming support experience by providing them world-class self-serve support.
Give us a spin for 14 days free—no credit card involved.
